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After-sale service


All products purchased in our company are guaranteed to get good warranty service,the warranty period starting from the date of purchase.

Warranty of HID ballast :  12 months

Warranty of HID bulbs: 12 months

Warranty of HID lighting fixture: 12 months

Warranty of LED lighting fixture: 36 months

During the warranty the products are under the condition of normal use and maintenance,JingRui will supply repair and maintenance service for the defect which caused by products quality after our technical department confirmed.

The following status is not within the scope of the warranty:

Failures resulting from any use or improper installation which user operated it not corresponding to the user manual

Failures resulting from abuse, neglect, and/or improper damage.

Flood ,fire and all the damage caused by force majeureperation.

Failures resulting from unauthorized repair or adjustments, and unauthorized setting changes and removal.

Products out of Warranty.

When you already had the maintainence and repairing service,the warranty period will not be extended or restart.

JingRui is not responsible for the user, and the dealer's special, accidental or indirect loss.

The final interpretation right of all the contents of after-sales service is reserved by Shanghai Rui Rui Lighting Co., Ltd. 

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